Big Business and Customer Service

I get the frustration with big business, especially in ecommerce, and at one level I sympathize. But on the other hand, when I buy something from Amazon, I get it or I get a refund.

I recently bought something from Menlo House, and they simply didn’t ship it. They took my money and didn’t send the product. Customer service is a Kafkaesque nightmare. I had the same experience with Babbitt’s Online. They just don’t ship what I paid for, and both of them avoid and delay returning calls or emails.

Amazon will at least email me back. Menlo took weeks to reply, and then they lied to me. Babbit’s still hasn’t sent me my order or a refund.

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