The Business

From the perspective of a restaurant, bathrooms are a problem.

Financially, they have significant costs and no revenue. Customers who come to a restaurant expect to be able to use the bathrooms for free! There’s immediate and strong pushback against any revenue creation paradigm. What’s more, bathrooms invoke costs (space, supplies, water and lights, maintenance, decor, etc.) and cause staffing problems. Someone has to clean the bathroom, no one wants to do it, and that’s a significant issue in the modern era of labor shortages.

Therefore the best business decision is to remove bathrooms from all sit-down restaurants.

Tell me if you can see any problem with this plan.

This is how tech companies view customer service.

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